Terms and Conditions

Effective – 23 December 2021
The following terms and conditions ("Terms") are a legally binding document describing relations between you and Serokell and governing your purchase of products from www.shop.serokell.io website. By using our website and/or placing an order on it, you agree to follow these terms. Please read this document carefully before placing an order to know what you can expect from us and our service.
About you and us
Who are we?
Our business name is Serokell OÜ and we are registered as a private limited company in the Republic of Estonia under Estonian laws with company registration number: 14049961. Place of our business is at Pille tn 7/5-13, Kesklinna linnaosa, Tallinn, Harju maakond, 10135, Estonia.

By "Serokell", "us", and "our" we mean Serokell OÜ.

You may find more information about us in the "Contact" section.
Who are you?
By "you" or "customer" we refer to a person reading these Terms. To make an order, you must be of legal age according to the law of the state of your residence. You hereby represent that you are over the legal age and have proper legal capacity to enter into a contract of sale according to your national laws.
If the customer is a legal person.
In order for you to make an order on behalf of a legal person you must be duly authorized to represent the customer and conclude a contract of sale on its behalf.
Serokell Shop
We provide you with access to the website www.shop.serokell.io ("Serokell Shop", "service", "website") – the website where you can order different goods and merchandise available at the Serokell Shop ("products").
All products will remain the property of Serokell until you have paid all amounts stated in your order under these Terms. You may not sell, dispose of or encumber any product before the full title thereof has passed to you.
All products represented on the website are subject to availability. We do our best to ensure that our site content is up to date and all products are available for purchase. That said, there is no way to guarantee you that all products represented on the website are in stock.
Product differences.
We make all reasonable efforts to describe and display the products on the website with as much precision as possible. Different devices may display images differently, so minor differences in colour and other variations in products are possible. If you find any mistakes or typos in the product description, please let us know.
Limited edition.
Some products may be released as a limited edition, which means that they are limited by quantity and/or time of release. In this case extra restrictions such as limiting the number of such products per customer may apply. We will inform you about the respective restrictions on the product web page.
Making an order.
To make an order you need to add the chosen products to the shopping cart, whereupon you may proceed to filling your personal and delivery information required for the execution of your order.
Order confirmation.
We will confirm that we received your order by email. This confirmation does not constitute acceptance of your order. The contract of sale of the ordered products will be formed on receipt of your payment. Please kindly note that adding products to the shopping cart does not cause any reservation, so they can be bought by other customers.
What if we are not able to execute your order?
We may refuse to accept or cancel your order if we are not able to execute it. In this case we will notify you at the earliest opportunity using your contacts provided in the order. The order may be refused or canceled if, for example, payment authorization fails, shipping restrictions apply to a particular product or shipping address, the product ordered is out of stock, error in price shown on the website or you do not meet the eligibility criteria set out within herein. The described examples are not exhaustive and there may be other circumstances which would not allow us to execute your order. If we have already received payment from you, we will attempt to refund the applicable amount using the same method used to make the payment. If we are not able to settle the refund without your participation, we will notify you and cooperate on this issue.
Order cancellation.
If you wish to cancel your order or withdraw a contract, you must notify us in writing by sending us an email at support@shop.serokell.io.

You may cancel your order according to the following rules:

  1. You may cancel your order by your own discretion at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has been dispatched, you may reject it when being delivered by the shipping company.
  2. You also have the right to withdraw from a contract with us and return your product within 14 calendar days from the day after the date you received your order. You will be refunded the price you paid for the product within your order. Please note that all delivery costs for product return are carried by you, unless otherwise stated by your national consumer rights legislation.
We kindly ask you not to use the products that are subject to be returned and to return them in their original packaging wherever possible. The products should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact and should not be removed.
Payment method.
All payments are made via PayPal and Stripe (secure third-party online payment gateways). Please do not try to pay by any other way than available on the website. Otherwise, we will not be liable for loss of the payment or any other damages that may result from this action.

We do not have access to your card number, its period of validity and CVC code. If you wish to learn more about payment transactions, see here for PayPal and here for Stripe. Your financial information is kept private and every PayPal or Stripe payment is followed by an email confirming your transaction. You can choose your payment method on a payment page of PayPal or Stripe.
Prices are quoted in euro and do not include service or payment. If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. We encourage you to check your bank’s exchange rates before making a payment.

The prices provided on the website include VAT (Vat Added Value) at the rate applied in your country. For countries outside Europe the prices remain, but against 0% VAT. The prices shown on the website may vary from time to time. We are not bound by the price until we have accepted the order.

Delivery costs are included in prices shown on the website.

Serokell reserves the right to change, limit or terminate any special offers or discounts at any time.
Except as regards VAT, the customer shall bear responsibility for payment of all taxes, customs fees and import duties associated with the purchase.
We will send your product via Latvian Post, if it is possible. Otherwise, we will define a delivery option on our own, taking into account destination location and available delivery methods. We will notify you about delivery details after payment receipt. We do not ship on certain public holidays. Please ensure to provide us with the correct shipping and billing information to avoid delays.
Intellectual property.
Our website and all of its materials are the property of Serokell OÜ or third parties and are protected by the Copyright Act of the Republic of Estonia and/or other applicable intellectual property laws and treaties.
Trademarks "Serokell" and "Serokell Shop" are the property of Serokell OÜ and shall be protected by law. The trademarks and logos of third parties may also be displayed on the website. You may not use the trademark of Serokell or third parties without a prior written consent of its owner.
Guarantee & Liability
We are liable for any lack of conformity of a product which becomes apparent within two years as of the date of delivery of the product to you. Shall the delivered product be defective, you may request from us a full refund or a substitute for the product. Please note that we would not be able to repair the product, since it will lead to inadequate unreasonable costs for us. Please contact us at support@shop.serokell.io to request a refund or a substitute.
We are responsible to you for foreseeable loss and damage caused by us.
If we do not reasonably meet our commitments to the customer, we are responsible for loss or damage the customer suffers that is a foreseeable result of our breaking the Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.
Payment failure.
We are not responsible for any payment failure or delay caused by any errors or inaccuracy in payment details provided by customer or payment gateway failure.
When we are not liable.
To the extent not prohibited by applicable law, we shall not be liable for any loss or damage resulting from: any changes of the website not provided by us; violation of these Terms by you; any unauthorized access to your accounts; third party actions.

The website is intended for personal purposes only. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for the content or privacy of third party websites or software since we do not have any control over them.

We are not liable for any damage resulting from incorrect handling of products, including handling contrary to the instructions.
Limitation of liability.
Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. Our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.
Force majeure.
Customer and we are not liable for breaching of obligations due to circumstances which are beyond the control of the obligor and which, at the time the contract was entered into or the noncontractual obligation arose, the obligor could not reasonably have been expected to take into account, avoid or overcome the impediment or the consequences thereof which the obligor could not reasonably have been expected to overcome.
Applicable Law and Dispute Resolution
Which law is applicable to these terms?
Terms and relations between you and us are governed by the law of the Republic of Estonia, without giving effect to its conflicts of laws principles. In any case, the United Nations Convention on Contracts for the International Sale of Goods shall not apply to our relations.

Your national consumer law may apply to relation between you and Serokell, when it is expressly stated in your national laws.
How we shall resolve disputes.
If any dispute arises, customer and Serokell will send a written notice to the other. We will send the customer such notice using the customer’s email provided in the order. Customer will send us such a notice to the email stated in the "Contacts" section of these terms.

Customer and Serokell will attempt to resolve the dispute through direct negotiations in good faith. If the parties fail to resolve such a dispute on their own or if no response to the notice has been received, the respective dispute shall be submitted to the court in accordance with the rules below.
Where claims may be brought.
If the customer is a natural person, all actions under these terms may be filed with the court of customer residence or with the court of the seat of Serokell OÜ.

If the customer is a legal person, all claims shall be brought exclusively in the Harju County Court (Tallinn, Estonia).
General Provisions
Third party links.
Serokell Shop may contain links to third party websites, which are governed by their own terms of service and privacy policies. We are not responsible for the content or privacy of third party websites, so we encourage you to check third parties privacy and security policies before providing them with any information.
Privacy policy.
Please read our Privacy Policy for more information on how we process your personal data.
Modifications of the Terms.
We may change these Terms (also including prices and details) at our sole discretion. Unless otherwise defined in the notice, all changes will become effective upon posting on this page a modified version of the Terms. Your order will be subject to the Terms that were posted on the date you ordered. You can find the latest version of these terms at www.shop.serokell.io/terms-and-conditions. Date of last update is stated at the top.
We may modify and update our site.
Since our website was recently released, we may (but not obliged to) occasionally modify and update our service to make it better. We may add, modify or remove any of the features and functions of our website. Please note that such modifications will be made by us at our sole discretion.
We may assign or delegate any of the rights or obligations hereunder in our sole discretion.
If any part of these Terms is held to be illegal or unenforceable neither the validity, nor the enforceability of the remainder of these Terms shall be affected. The choice of applicable law and jurisdiction is an independent agreement between customer and us and does not depend on other terms of this document.
The failure of either party to enforce its rights under these Terms at any time for any period shall not be construed as a waiver of such rights.
Mistakes and typos.
No rights can be derived from typing errors, product descriptions or manifest errors on the website.
For any legal questions or questions regarding these Terms, please contact us at legal@serokell.ee.

For customer support and for other questions, you may contact us at support@shop.serokell.io or at our mailing address below:

Serokell OÜ
Pille tn 7/5-13, 10135,
Harju maakond,
Tallinn, Kesklinna linnaosa,
Last updated: 14 December 2021